How To Collect Log Files In HDM17 Product Family

Both Hard Disk Manager and Backup & Recovey 17 allow you to simplify the procedure of collecting log files. In case of having difficulties with handling the program, you, with the help of this very function, can address the company support engineers and provide them with all the information they need such as the disk layout, performed operations, etc. in order to tackle the encountered problem. Information of that kind is stored in log files.

To prepare a log files package, please do the following:

1. Click on the settings icon in the left lower corner (see pic.1);
   
2. Select Logs Collector Tool – provide an e-mail address used for registering the product (= MyParagon Account login), then give a detailed description on the encountered problem in the corresponding text fields (see pic.2) – Next;
   
3. Browse for the required location of the log files package or manually provide a full path to it;
4. Click on Explore logs location (see pic.3);
   
5. Attach the submitted file to your reply.

Please don’t worry – Paragon Software respects your privacy, so none of your confidential or sensitive data will be exposed. See also Privacy Statement of the Paragon Software Group. This utility only collects the program’s operation logs to help our Support Team find and tackle your problem.