Program closes after “Loading disks and partitions information”

Scenario

You have opened the program, then it’s seen “Loading disks and partitions information”, but then the window disappears.

Solution

1. Uninstall the app
2. Release License in MyParagon portal: https://my.paragon-software.com/#/dashboard/serial/activations
   If you have exhausted Release counter, contact Support and ask them to update your license
3. Delete these folders:
   C:\ProgramData\Paragon Software\Hard Disk Manager
   C:\ProgramData\Paragon\Hard Disk Manager 16 Basic

   If you have configured Backup Jobs and would like to preserve them, they are located at C:\ProgramData\Paragon Software\Hard Disk Manager\storage\jdb
   Copy this folder somewhere safe, then get it back to original location after completing step 5
   

   
   
4. Reboot your PC
5. Reinstall and reactivate

Then the issue should be resolved.