[How to] Make partition Active or Inactive using DISKPART

March 17, 2016, 7:33 am

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The system will boot from the partition only if it has Active flag set.

To make partition Active:

1. Run Command Prompt as Administrator
2. Type:
   

   diskpart

3. Type:
   

   list disk

   Remember the desired disk number

4. Type:
   

   select disk #

   where # is the desired disk number

5. Type:
   

   list partition

   Remember the desired partition number

6. Type:
   

   select partition #

   where # is the desired partition number

7. Type:
   

   active

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To remove Active flag:

1. Run Command Prompt as Administrator
2. Type:
   

   diskpart

3. Type:
   

   list disk

   Remember the desired disk number

4. Type:
   

   select disk #

   where # is the desired disk number

5. Type:
   

   list partition

   Remember the desired partition number

6. Type:
   

   select partition #

   where # is the desired partition number

7. Type:
   

   inactive

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[Error] A part of Paragon system utilities has stopped working

March 18, 2016, 9:14 am

≫ Next: [Issue] Scheduled backup overwrites itself

≪ Previous: [How to] Make partition Active or Inactive using DISKPART

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Scenario: you perform some operations in Windows, and when progress gets to specific stage, program stops working – “A part of Paragon system utilities has stopped working” window appears.

1. Go to Control Panel, open Administrative Tools, and then click Event Viewer.
   In Event Viewer, click Application.
2. Search: paragon
3. Find the corresponding entry and check the error description.

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Component: ufsd.dll

Possible causes:

1. This component is used during performing operations on partitions with unsupported OS. The crash may occur if there are file system errors on this
   partition.
2. Check for geometry errors. Try fixing them by performing operations described in this article. Then perform chkdsk as described here.
3. VSS drivers: please refer to this article. Check output for vssadmin list writers and vssamin list
   providers.Enable HotCore
   Open Registry Editor (regedit), navigate to HKEY_LOCAL_MACHINE – SYSTEM – CurrentControlSet – Control – Class – {71A27CDD-812A-11D0-BEC7-08002BE2092F}
   Check the value of UpperFilters parameter. It must only contain “hotcore3”, no other values.
4. Recovery or System Reserved partitions are involved in the operation, and antivirus software is protecting them.
   Please try temporarily disabling software protection.

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Warning: The driver DriverWUDFRd failed to load for the device RootPARAGONBLOCKDEVICE000

Check Device Manager. Find these devices:

Universal Image Mounter
Universal Serial Bus Controller
User-mode block device

If there is an exclamation point icon on them, please install this update package.

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If the problem still persists, please perform the operation using Recovery Media.

If the operation fails even in Recovery Media, go back to Windows.
Run the program.
Create the set of operations, but don’t Apply them. Generate script instead.
Navigate to the program fioder. Check scripts and scripts2 subfolders. Locate the created script file.
Move it to /program subfolder located in the installation path.

Delete “psi.out” from /program subfolder located in the installation path if it exists.

Drag and drop the script file to scripts.exe. Wait for the process to complete.

Send the following files to our Support team:

• Psi.out file that was just created in /program subfolder
• Windows event logs:
  Open Event Viewer. There will be three log files available – System, Security, and Application.
  We will need all three of them, so right-click on each, and select Save as File.
• Open the program, navigate to Home – Log Saver to save the log files.
  Send them to us.

[Issue] Scheduled backup overwrites itself

March 24, 2016, 9:42 am

≫ Next: [How to] Using RAW processing during Backup to VD

≪ Previous: [Error] A part of Paragon system utilities has stopped working

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Scenario: you create a backup using Backup to VD wizard, generate a script and schedule it, but only one backup is kept in destination directory.

Reason: script does not change file name

Solution: Edit script. Find the string with file name, it will look like this:

vd_store /path = “D:/Backup” /name = “Backup_HDD0_20160303_0938” /vendor = “PVHD”

Change to:

vd_store /path = “D:/Backup” /name = “Backup_HDD0_$(YEAR)$(MONTH)$(DAY)_$(HOUR)$(MINUTE)” /vendor = “PVHD”

Save the script. New backup folder  should be generated on next run.

[How to] Using RAW processing during Backup to VD

April 22, 2016, 8:13 am

≫ Next: [Issue] “No free space” error when trying to backup/copy disk

≪ Previous: [Issue] Scheduled backup overwrites itself

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When processing volumes with unknown file system, including protected system partitions or vendor partitions, it’s required to use RAW processing or skip them.

By default, required action is selected by user.

Using program settings, it’s possible to choose default action.

[Issue] “No free space” error when trying to backup/copy disk

April 26, 2016, 8:21 am

≫ Next: Create recovery media with WAIK/ADK for Windows 10

≪ Previous: [How to] Using RAW processing during Backup to VD

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Scenario: You perform Backup to VD or Copy Hard Disk operations, and get “No free space” error

This error appears because there’s not enough space to create VSS snapshot on one of involved partitions, such as vendor/recovery partitions about 100-200 MB in size.

Solution 1: Disable Hot Processing

• If your product allows it, navigate to Home – Settings – Backup – Hot Processing options.
• Uncheck “Enable hot processing” box
• Repeat the copy/backup operation

Note: this solution does not apply to source objects currently in use, such as partition with operating system currently in-use.

Solution 2: Perform operations from Recovery Media

• Run Recovery Media Builder to create Recovery Media
• Boot from it
• Perform the desired operations

Create recovery media with WAIK/ADK for Windows 10

April 28, 2016, 7:38 am

≫ Next: How to convert MBR Hard Disk to GPT Hard Disk

≪ Previous: [Issue] “No free space” error when trying to backup/copy disk

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Launch HDM 15 based product – start recovery media builder Wizard and check “use ADK/WAIK” option

Press Next – if you don’t have WAIK/ADK installed press download button

Then browser will open with download page from Microsoft server

Press, “get Windows ADK for Windows 10” and then run ADKsetup.exe.

Select install to this computer in default folder – C:\Program Files (x86)\Windows Kits\10\

Install with default settings

Download and installation of needed packages will start, it will take some time

After installation finished close the Window and launch Recovery Media Builder Wizard again and press

Browse at ADK path window and select folder with installed ADK

Press ok and then press next

RMB creation process using WAIK/ADK as base for WinPe image should start now.

How to convert MBR Hard Disk to GPT Hard Disk

July 20, 2016, 6:20 am

≫ Next: Activation of HDM 16 product family (HDM 16, B&R 16, DC 16, DW 16)

≪ Previous: Create recovery media with WAIK/ADK for Windows 10

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Note! This function is available for Basic MBR Hard Disks only. Dynamic MBR Hard Disks can not be converted. The last-mentioned may first be converted to a Basic Disk (“Convert Dynamic to Basic”), then converted to GPT in a second step.

1. Launch the program and switch to the Advanced User Interface by clicking on the Full Scale Launcher or Advanced User Interface link in Express Mode.
2. Right click on the Basic MBR Hard Disk in the Disk Map, then select “Convert to GPT hard disk”.
3. Now you will see the warning visible in the screenshot below. If you don’t have an OS on the disk and you’re sure you want to execute the conversion click “Yes” and then “Apply”.

Note! Windows has different boot configurations for MBR and GPT Hard Disks. Using this option for a disk with an installed OS will leave the OS unbootable!

Activation of HDM 16 product family (HDM 16, B&R 16, DC 16, DW 16)

August 22, 2016, 2:55 am

≫ Next: NAS and backup

≪ Previous: How to convert MBR Hard Disk to GPT Hard Disk

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Backup and Recovery 16

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After you install Backup and Recovery 16 on your Windows PC – you need to activate software by following this steps:

1. For you convenience it is better to register your product in your MyParagon account prior activation.
2. Make sure that internet connection is enabled and launch Backup and Recovery 16
3. Activation Window will appear
4. Enter your serial number for Backup and Recovery 16 and press activate. (Please read this article if you encounter any errors related to serial number)
5. Now software is activated and you can start working with it. If you registered software in your MyParagon account you will notice that status of your license will change to “activated” and you will see GUID of device on which software is currently activated.

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NAS and backup

August 23, 2016, 8:55 am

≫ Next: Scheduling tasks in Windows products errors troubleshooting.

≪ Previous: Activation of HDM 16 product family (HDM 16, B&R 16, DC 16, DW 16)

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In Paragon Hard Disk Manager and derivative solutions, Backup files/disks to NAS/DAS and file backup from NAS is performed the same way as transferring data from/to network location: using TCP/IP with data conversion through NFS (Network File System) or other protocol.

It’s not possible to back up disk/partition from NAS/DAS using Hard Disk Manager. To back up disk/partition, it’s required to have direct access to the disk’s controller through supported interface (USB/PATA/SATA), to read disk’s file system and geometry data.

Scheduling tasks in Windows products errors troubleshooting.

September 2, 2016, 4:22 am

≫ Next: How to collect application crash memory dump

≪ Previous: NAS and backup

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Can’t schedule a task

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If you can’t add your task to scheduler (schedule a task), then you need to check that this issue is not caused by Windows Task scheduler already containing corrupted task from Paragon.

For this please do this:

1. Open Windows Task Scheduler and remove all paragon tasks.
2. Check if you can add tasks. If no, then
3. Go to C:\Windows\System32\Tasks and delete all tasks related to Paragon – try to add new task. If still no luck, then
   
4. Open registry editor (type regedit in Windows search)
5. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks and “Microsoft” -> “Windows NT” ->”Schedule”->”TaskCache” -> “Tree” and find all entry’s related to Paragon. Delete all of them and check if you can schedule a new task from Program interface.

How to collect application crash memory dump

September 14, 2016, 1:32 am

≫ Next: Hard Disk Manager 15 – Troubleshoot Backup Issues

≪ Previous: Scheduling tasks in Windows products errors troubleshooting.

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Sometimes support engineer might request full memory dump to investigate application crash issues.

Here are instructions on how to do this:

Please launch Paragon software and after it freezes or error message appears – please press CTRL+Alt+Del select Task Manager (or right-click windows logo in left bottom corner of screen and select task manager) – right click Paragon process and select collect dump. You will see dump location in dialogue window.

After you collected dump proceed to dump upload

If you can’t see Paragon process in Task Manager or program crashes without error instantly, then:

• Open the Windows registry editor: Hit Win-R and type in regedit
• Navigate to following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
• Locate LocalDumps entry, If it does not exist – create it (right-click ->New->Key->LocalDumps)
• In this key, add the following values:
  1. Create STRING value DumpFolder
  2. Create folder at your Desktop (DumpFolder) then open this folder and copy path to this folder
  3. Add content to DumpFolder value by pressing modify and pasting path to dump folder
  4. Create DWORD32 value DumpCount – assign 10 (decimal) to it;
  5. Create DWORD32 value DumpType – assign 2 (decimal) to it;
  6. Create DWORD32 value CustomDumpFlags with 0 (decimal) in it;
• Check that everything looks like in example below (only thing that can be different is user name in path to folder).
• Restart your PC to apply changes and launch Paragon software after restart.
• Now if application crashed – dump file will be collected automatically and stored in dump folder at your desktop.
• Or you can use this file, but default save location will be C:\DumpFolder
• After You download this archive  – unpack it and launch DumpFolder.reg file, when prompted for changes – press accept (Yes).

After you collected Dump file, please upload it to our ftp server by following this instructions:

Add the files to zip archive (use tools like 7-zip: http://www.7-zip.org/)
Rename the archive to “Customers request number.zip”
Right click on Computer – Add a network location
Enter the following information: ftp://zero:paragon@master.paragon-software.com
Drag-and-drop the archive into the folder window.

 

 

Hard Disk Manager 15 – Troubleshoot Backup Issues

December 21, 2016, 7:32 am

≫ Next: Hard Disk Manager 15 – Troubleshoot Restore Issues

≪ Previous: How to collect application crash memory dump

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1. Backup program folder

2. NAS and backup

3. [Issue] “No free space” error when trying to backup/copy disk

4. [How to] Using RAW processing during Backup to VD

5. [Issue] Scheduled backup overwrites itself

6. [Error] The wizard has found a hard disk it cannot work with

7. Archive formats

8. Network backup stops after writing some data

9. Mapped network drives are not displayed

10. Immediately after backing up, manual integrity check produces an error

11. Cyclic backup set to full+diff creates new full backups instead of differentials

12. Can’t back up or copy dynamic disk

13. Backup or copy fails with the error “VSS: can’t read volume data”

14. Backup doesn’t include Outlook files from user directory

15. Auxiliary files appear in backup regardless settings

16. How to troubleshoot VSS problems

17. How to exclude folders from a backup

18. How to backup files to a local drive

19. Archive does not appear in database after adding

20. VHD backup taking unreasonably long

21. How to create Backup Capsule

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If your problem is not listed

Please reproduce the issue and gather log files.

How To Collect Log Files In Products For Windows

If the operation you’re trying to perform requires restart, please navigate to the program installation folder (usually C:\Program Files\Paragon Software\Product Name\)

Open layout.ini file

Make sure you have the folowing option enabled:

Write logs into Bluescrn = on

If it’s off, change it to on

Then reproduce the issue and collect log files.

Please also attach stubact.log file located in bluescrn subfolder (usually C:\Program Files\Paragon Software\Product Name\bluescrn).

If you encounter issues during performing operations from Recovery Media, please reproduce the issue and gather log files using these instructions:

How To Collect Paragon Log Files In The WinPE Rescue Environment
How To Collect Paragon Log Files In Linux Recovery Media

Create screenshots or photos if possible.

How to create a screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request

Hard Disk Manager 15 – Troubleshoot Restore Issues

December 21, 2016, 7:33 am

≫ Next: Hard Disk Manager 15 – Troubleshoot Task Scheduling Issues

≪ Previous: Hard Disk Manager 15 – Troubleshoot Backup Issues

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1. P2V problems with Oracle VM VirtualBox

2. Cannot open one of VMware disks

3. PFI file is missing

4. Forgot password to encrypted archive, need to restore anyway

5. How to restore files from disk/partition archives

6. How to assign drive letter to archive (mount)

7. Some files are missing after copy or restore

8. Windows 10 upgrading error 0xC1900101-0x20017

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If your problem is not listed

Please reproduce the issue and gather log files.

How To Collect Log Files In Products For Windows

If the operation you’re trying to perform requires restart, please navigate to the program installation folder (usually C:\Program Files\Paragon Software\Product Name\)

Open layout.ini file

Make sure you have the folowing option enabled:

Write logs into Bluescrn = on

If it’s off, change it to on

Then reproduce the issue and collect log files.

Please also attach stubact.log file located in bluescrn subfolder (usually C:\Program Files\Paragon Software\Product Name\bluescrn).

If you encounter issues during performing operations from Recovery Media, please reproduce the issue and gather log files using these instructions:

How To Collect Paragon Log Files In The WinPE Rescue Environment
How To Collect Paragon Log Files In Linux Recovery Media

Create screenshots or photos if possible.

How to create a screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request

Hard Disk Manager 15 – Troubleshoot Task Scheduling Issues

December 21, 2016, 7:34 am

≫ Next: Hard Disk Manager 15 – Troubleshoot Bootable Media Issues

≪ Previous: Hard Disk Manager 15 – Troubleshoot Restore Issues

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1. Scheduling tasks in Windows products errors troubleshooting

2. Error 0x200000c when saving scheduled task

3. [Issue] Archives created using Scripts engine don’t show up in Archive Database

4. Scheduled backup doesn’t run, tab Schedule shows status ‘Failed’

5. Message “Error saving the contents of the page” changing scheduled task settings

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If your problem is not listed

Please reproduce the issue and gather log files.

How To Collect Log Files In Products For Windows

Please also send us psi.out file located in C:\Program Files\Paragon Software\Product Name\program

Create screenshots or photos if possible.

How to create a screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request

Hard Disk Manager 15 – Troubleshoot Bootable Media Issues

December 21, 2016, 7:36 am

≫ Next: Hard Disk Manager 15 – Troubleshoot Application Errors

≪ Previous: Hard Disk Manager 15 – Troubleshoot Task Scheduling Issues

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1. Drive letters changed when booting from recovery media

2. How to collect Paragon log files in the WinPE Rescue Environment

3. Create recovery media with WAIK/ADK for Windows 10

4. RMB error code 55

5. RMB error code 54

6. RMB error code 45

7. RMB error code 27

8. RMB error code 15

9. RMB error code 18

10. How to add drivers to recovery media

11. [Issue] Cannot boot from Recovery Media

12. How to collect Paragon log files in Linux Recovery Media

13. Recovery media don’t detect USB 3.0 devices

14. Can’t create a recovery media, Boot Media Builder requires a language pack

15. How to create bootable recovery media in 14 version of Paragon software

16. How to boot computer using USB or CD/DVD recovery media

17. RMB troubleshooting

18. How to create recovery USB flash

19. How to create recovery CD/DVD

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If your problem is not listed

If you encounter problems during Recovery Media creation, please send the rmbengine.log file located in the rmb2 subfolder (default path – C:\Program Files\Paragon Software\Product Name\program)

If you encounter issues during performing operations from Recovery Media, please reproduce the issue and gather log files.

How To Collect Paragon Log Files In The WinPE Rescue Environment
How To Collect Paragon Log Files In Linux Recovery Media

Create screenshots or photos if possible.

How to create a screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request

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Hard Disk Manager 15 – Troubleshoot Application Errors

December 21, 2016, 7:37 am

≫ Next: Hard Disk Manager 15 – Troubleshoot OS Lockup Issues

≪ Previous: Hard Disk Manager 15 – Troubleshoot Bootable Media Issues

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1. DPMI Error

2. Program does not start without error or error 0x1100a

3. Program interface fails to open with error

4. Windows Event Viewer lists an error “The driver \Driver\WUDFRd failed to load for the device ROOT\PARAGONBLOCKDEVICE\0000”

5. Compatibility with antivirus software

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If your problem is not listed

Please go to folder C:\Program Files\Paragon Software\Product Name\ and find file layout.ini, open it with Administrator Rights in Notepad, search for:

Aggregate logs in global log file(On/Off) = off

change to:

Aggregate logs in global log file(On/Off) = on

Repeat the initial operation. If it will fail again, please find super.log file, one is located in C:\Program Files\Paragon Software\Product Name\program

Don’t forget to revert all changes made to layout.ini!

Please also gather your Event Log files:

Control Panel->Administrative Tools->Event Viewer. There will be three log files available – System, Security, and Application.

We will need all three of them, so right-click on each, and select Save as File.

Create screenshots or photos if possible.

How to create a screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request

Hard Disk Manager 15 – Troubleshoot OS Lockup Issues

December 21, 2016, 7:37 am

≫ Next: Hard Disk Manager 15 – Troubleshoot Application Crash Issues

≪ Previous: Hard Disk Manager 15 – Troubleshoot Application Errors

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Please gather your Event Log files:

Control Panel->Administrative Tools->Event Viewer. There will be three log files available – System, Security, and Application.

We will need all three of them, so right-click on each, and select Save as File.

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request

Hard Disk Manager 15 – Troubleshoot Application Crash Issues

December 21, 2016, 7:38 am

≫ Next: Hard Disk Manager 15 – Troubleshoot Features Issues

≪ Previous: Hard Disk Manager 15 – Troubleshoot OS Lockup Issues

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1. [Error] A part of Paragon system utilities has stopped working

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If your problem is not listed

Please collect application crash memory dump, as described here:

How to collect application crash memory dump

Please also go to folder C:\Program Files\Paragon Software\Product Name\ and find file layout.ini, open it with Administrator Rights in Notepad, search for:

Aggregate logs in global log file(On/Off) = off

change to:

Aggregate logs in global log file(On/Off) = on

Repeat the initial operation. If it will fail again, please find super.log file, located in C:\Program Files\Paragon Software\Product Name\program

Don’t forget to revert all changes made to layout.ini!

Create screenshots or photos if possible.

How to create a screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request

Hard Disk Manager 15 – Troubleshoot Features Issues

December 21, 2016, 7:39 am

≫ Next: Hard Disk Manager 15 – Troubleshoot Other Issues

≪ Previous: Hard Disk Manager 15 – Troubleshoot Application Crash Issues

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1. Limitations of the Evaluation Versions
   

2. Full Scale Launcher

3. Express Launcher
   

4. Hard Disk Manager 15 Interface
   

5. Context sensitive list of functions

6. Defragmentation
   

7. Boot Manager greyed out in Windows 64 bit

8. How to adjust OS to new hardware

9. How to save MBR sector

10. How to create Backup Capsule
    

11. How to determine the build number of a Paragon program

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If your problem is not listed

Please reproduce the issue and gather log files.

How To Collect Log Files In Products For Windows

If the operation you’re trying to perform requires restart, please navigate to the program installation folder (usually C:\Program Files\Paragon Software\Product Name\)

Open layout.ini file

Make sure you have the folowing option enabled:

Write logs into Bluescrn = on

If it’s off, change it to on

Then reproduce the issue and collect log files.

Please also attach stubact.log file located in bluescrn subfolder (usually C:\Program Files\Paragon Software\Product Name\bluescrn).

Create screenshots or photos if possible.

How to create a screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request

Hard Disk Manager 15 – Troubleshoot Other Issues

December 21, 2016, 7:40 am

≫ Next: Hard Disk Manager For Mac – Troubleshoot Installation Issues

≪ Previous: Hard Disk Manager 15 – Troubleshoot Features Issues

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1. Security alert due to old 7zip files

2. System fails to boot after “bluescreen mode” operation, displays message about “interrupted operation”

3. After restarting, you receive an error “Stub library failed to initialise”

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If your problem is not listed

Please reproduce the issue and gather log files.

How To Collect Log Files In Products For Windows

Create screenshots or photos if possible.

How to create a screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request