Hard Disk Manager 15 – Troubleshoot Restore Issues

1. P2V problems with Oracle VM VirtualBox

2. Cannot open one of VMware disks

3. PFI file is missing

4. Forgot password to encrypted archive, need to restore anyway

5. How to restore files from disk/partition archives

6. How to assign drive letter to archive (mount)

7. Some files are missing after copy or restore

8. Windows 10 upgrading error 0xC1900101-0x20017

If your problem is not listed

Please reproduce the issue and gather log files.

How To Collect Log Files In Products For Windows

If the operation you’re trying to perform requires restart, please navigate to the program installation folder (usually C:\Program Files\Paragon Software\Product Name\)

Open layout.ini file

Make sure you have the folowing option enabled:

Write logs into Bluescrn = on

If it’s off, change it to on

Then reproduce the issue and collect log files.

Please also attach stubact.log file located in bluescrn subfolder (usually C:\Program Files\Paragon Software\Product Name\bluescrn).

If you encounter issues during performing operations from Recovery Media, please reproduce the issue and gather log files using these instructions:

How To Collect Paragon Log Files In The WinPE Rescue Environment
How To Collect Paragon Log Files In Linux Recovery Media

Create screenshots or photos if possible.

How to create a screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How to submit support request